The Salontotal Club

Your points are automatically added to your points balance as soon as your order is completed and the points have been activated. The points are reserved for 30 days before you can use them. That way, we keep it fair and clear.

Log in to your account and go to the account area. Here you can see exactly how many points you have saved and your total number of points. You can also view your point balance when you want to exchange points for a voucher. After a purchase, your points are first reserved for 30 days. After that, they are activated and you can use them. The points are then added to the progress bar in the account environment.

Yes, you can use your points in combination with a discount code. Are there multiple discount offers on one product? Then the highest discount applies in combination with your voucher.

You automatically earn points with every order. Each product earns a fixed number of points. You see how many points you earn with each product. To earn points with Salontotal, you need an account. Every time you are logged in and make a purchase, the points are automatically added to your account. This way, you start saving immediately with every order, without any extra steps. In addition, you can earn extra points at:

• An approved review
• Filling in your interests and preferences in the account environment
• Special promotions or selected products

Your saved points are valid for 12 months from the moment they are activated. After 12 months, the points will automatically expire and you will no longer be able to use them. We will notify you by e-mail when points expire. Points you do not redeem on time will expire. So make sure you use them in time for a voucher or free product.

You can easily exchange your points for a voucher. An overview of all available vouchers can be found in your account environment under 'Vouchers'. With a voucher, you receive a discount on your next order, choose a free product or another benefit, such as free shipping. You can redeem a voucher once you have reached the required number of points. You can use one voucher per order.

You can find the validity date under 'Vouchers' in your account environment. As soon as you redeem a voucher, your benefit is immediately visible in the shopping cart. The number of points required will only be deducted from your balance once your order is completed. Do you remove a voucher from the shopping cart or fail to complete an order? Then no points will be deducted. Please note: you can only use a voucher within its validity date and if you have accumulated enough points. After the expiry date, you can no longer use the voucher.

You receive points with every order in our webshop. The number of points you receive depends on the product you buy: each product earns you x number of points. You can see exactly how many points you earn with each product. You can also earn extra points by writing a product review, filling in your preferences or for products with double points, for example. Special offers also generate a fixed number of points, which is always clearly stated. Your points are initially reserved for 30 days. Then they are automatically activated and you can use them, provided you do not use your return rights. Make sure you are logged in during your purchase, otherwise the points cannot be credited.

As soon as you have enough points, you can redeem them in your account environment under 'Vouchers'. You will see the benefit, discount or free product, directly in the shopping cart.

No, points are personal and linked to your account. They cannot be transferred to another account.

Points are reserved for 30 days after each order and are active thereafter. Points you receive for an approved review or entering your interests and preferences in the account environment are not reserved and can be used immediately.

If you (partially) cancel or return an order, the corresponding points will be deducted from your points balance again. If you used loyalty points for a discount on your order (for example via a voucher), these will not be refunded in case of cancellation or return. Loyalty points are a reward for customer loyalty and have no cash value. They cannot be exchanged for cash and are only awarded and deducted for successfully completed orders.

No, points are only awarded per product. The number of points per product remains the same and does not change due to applied discounts or shipping costs.

Yes, you can exchange points for a voucher in combination with other promotions. Exchanging 2 or more vouchers at the same time is not possible.

No, it is not possible to receive points retroactively for orders placed before you had an account or before the savings programme was active.

Points are automatically linked to the account with which the order was placed. If you have used multiple accounts, your points will be divided among those accounts and cannot be merged. We recommend using one fixed account for all your orders from now on, so that you save all your points in one place and can enjoy vouchers and benefits faster.

No, unfortunately we cannot subsequently award points for orders placed without logging in. Points are only awarded automatically when you are logged in with your Salontotal account at the time of ordering. So always make sure you log in before checkout so you don't miss out on points.

Yes, even when you redeem a voucher, you still earn points on the products in your order. The discount you receive with your voucher does not affect the number of points you save.

A review is approved when it contains at least 150 characters and provides valuable information about the product or your experience. Avoid just stars or short sentences – we encourage honest, detailed feedback. This way, you help others and earn points for the Salontotal Club!