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Most frequently asked questions

• What is the status of my order?

  The status of your order is directly visible in your personal account on Salontotal. Here you can see at a glance which stage of the delivery process the order is at, whether it is in process, on the way to shipment, or almost home.
  
  However, we also understand that sometimes you need more detailed information or may have specific questions about the status of your order. In that case, our customer service staff are ready to help you. Do not hesitate to contact us via phone, email or chat, and we will do our best to answer all your questions and address any concerns.
• What does ‘delivery time unknown’ mean?

  If you see this message, unfortunately we do not know exactly when the product will become available. This is often due to our supplier. We understand that this can be annoying, but we are working hard to get you the product you want as soon as possible. Keep an eye on the product page for updates.
• What are the return conditions?

  You can return items, but there are a few conditions: - Please contact our customer service team first - Return items in original condition, with labels and packaging - Damaged or used items will not be accepted We only handle returns that meet these requirements. If your item does not meet the conditions, we will send it back. By consulting our customer service first, you avoid disappointment and unnecessary costs. We are happy to help you find the best solution!
• My payment failed. What now?

  Did your payment fail? Don't worry, it happens sometimes. Fortunately, there is a simple solution. Contact our customer service and ask for a new payment link. They will be happy to help you and make sure you can pay quickly.