Body & Skin
Shipping & delivery
Frequently asked Questions
When do I receive my order / why haven't I received my order yet?
Together with our partner DPD, we do everything we can to fulfill the delivery time that you have been promised. In general, we apply the rule for shipments to the UK (if the product is in stock):
Ordered before 9pm, shipped today! Delivered within two to three days from the moment your parcel has left our warehouse. In the unlikely event that the delivery time is not met, we will inform you as soon as possible and we will look for a solution together.
I have ordered a number of items and one of them is not in stock. Are the rest of the products going to be shipped already?
No, we send the order in its entirety. So did you order one or more products that were not in stock? Then we wait until all products have arrived. When ordering, you will see in your shopping cart how long it will take before your order is delivered. So pay attention to this and check your shopping cart before ordering! Of course we like to make exceptions, please contact our customer service!
Do I have to pay shipping costs?
Is your order amount £35 or higher? Then we will send your order for free! Is your order amount less than £35? Then you pay £4.95 shipping to have your order delivered within the United Kingdom.
What are the delivery options?
You can specify a different delivery address for each order or you can choose to have your order delivered to a collection point. You can indicate this when completing the ordering process.
If you are not at home, DPD will bring the shipment to a collection point. After the failed delivery attempt, you can pick up your order at a nearest DPD collection point. You can find this address via the DPD Tracking System.
Delivery to a DPD collection point
In the ordering process you can also choose to have your order delivered directly to a DPD collection point. Based on your postal code, a selection of the nearest collection points is shown. Keep an eye on your Track & Trace!
Can I also send my order abroad?
Of course it is also possible to order from another country or have your order delivered there. Packages to Belgium and the Netherlands are delivered with PostNL. Packages to other countries are delivered with DPD. Of course you will receive a Track & Trace code by e-mail from the relevant carrier after shipment. Below you will find the shipping costs and lead times to various countries:
|Destination||Shipping partner||Costs||Free shipping from||Delivery time||Notes|
|Ireland||£7.95||£75 order value||2-3 days||-|
|United Kingdom||£6.95||£35 order value||2-3 days||Delivery may be delayed by customs|
|Austria||£5.95||£35 order value||2-3 days||-|
|Belgium||£5.25||£35 order value||1 day||-|
|Bulgaria||£12.95||£150 order value||3-4 days||-|
|Czech Republic||£6.75||£35 order value||2-3 days||-|
|Croatia||£12.95||£150 order value||3-4 days||-|
|Denmark||£5.95||£35 order value||2-3 days||-|
|Estonia||£7.95||£75 order value||2-3 days||-|
|Finland||£7.95||£75 order value||2-3 days||-|
|France||£5.95||£35 order value||2-3 days||-|
|Germany||£4.25||£35 order value||1-2 days||-|
|Greece||£12.95||£150 order value||3-4 days||-|
|Hungary||£7.95||£75 order value||2-3 days||-|
|Italy||£7.95||£75 order value||2-3 days||-|
|Latvia||£7.95||£75 order value||2-3 days||-|
|Liechtenstein||£12.50||£75 order value||2-3 days||incl. customs clearance|
|Lithuania||£7.95||£75 order value||2-3 days||-|
|Luxembourg||£5.95||£35 order value||1-2 days||-|
|Monaco||£5.95||£35 order value||2-3 days||-|
|Netherlands||£4.25||£35 order value||1 day||-|
|Norway||£17.50||£150 order value||2-3 days||excl. customs clearance|
|Poland||£6.75||£35 order value||2-3 days||-|
|Portugal||£7.95||£75 order value||2-3 days||-|
|Romania||£12.95||£150 order value||3-4 days||-|
|Slovakia||£7.95||£75 order value||2-3 days||-|
|Slovenia||£7.95||£75 order value||2-3 days||-|
|Spain||£7.95||£75 order value||2-3 days||-|
|Switzerland||£12.50||£75 order value||2-3 days||incl. customs clearance|
|Sweden||£7.95||£75 order value||2-3 days||-|
|Other EUROPE||on request||-||2-3 days||-|